Tuesday, July 22, 2008

Ricoh Scanner Email Privacy

The upstairs color copier has been a great alternative to the fax machine for patrons with lots of pages -- because its free! But last week we identified two possible privacy issues, and then it just stopped working. Now its working again (thanks to Erlend.)

The first privacy issue has to do with the fact that the machine keeps the email addresses that the user types in, so its possible for the next user to accidentally send a document to their intended destination plus the previous user's destination. This is easy to prevent, each patron should use the Clear Modes button after they send their document.

The other privacy issue is a bit more complex: the machine keeps a log of all the documents emailed, and this information can accumulate for months. Unless this log is cleared, its very easy for folks to examine the log and determine who sent documents where on such and such a date. (All you do is press the Scanner button and on the top line find the Scanned File Status icon.) We don't think its possible to view the emailed documents, but patrons probably don't want a public record of their cybertalk. Our short term fix for this situation is that this log should be cleared by a librarian at least once a day, perhaps in the morning when we open the reference desk. Here is the procedure:

Locate the small physical button in the upper left hand corner labeled User Tools / Counter and press it. A new screen appears; in the middle of the screen find the box labeled Scanner Features and press this (on the Touch Screen.) Again, a new screen. Find Delete Scanner Journal and press this. You will be asked to confirm, and you must find and press various Exit buttons to get all the way back out. Thats it, all information is deleted.

No comments: