Hey Guys, here's one I found out about the hard way:
I was trying to put a book on hold for one of our patrons using Millennium. ADD HOLDS brings up a search window, but no matter how I searched (by Title, by ISN, etc) nothing at all would come up, not even the usual "Your entry would be here..." Of course I was frustrated since I had already found the book in the catalog and I knew which library had it. I went downstairs and used one of the circ computers and it worked fine, I got the hold placed.
Evil spirits? Gremlins? Nope, the librarian before me had used the "limit" feature which operates just like the location menu in the catalog, and had "limited" the search results to only show what was in Wilkinson. Since the title was found, but no copies are in our collection, the search list came up empty. I was finally tipped off by the little message "LIMITED" in the very bottom left hand corner of the search window. In the menu bar at the top of the screen is an icon where you can turn on and off this feature.
Live and learn, Andy
1 comment:
Of course my answer to this is to ALWAYS PLACE holds in the OPAC. This process is way easier and provides an opportunity to teach the patron the process!
Sarah
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